Frequently Asked Questions
How many discount codes can I apply to one order?
Sadly you can apply one discount code per order into the discounts section. You can also use a credit/gift card to the same order if you choose too. Please note we do not offer rainchecks or sales and promotions. We are a small business and we ask that you respect that and help us help you.
Which payment methods do you accept?
We accept a variety of payments including most credit cards, as well as PayPal, Google Pay, Apple Pay, AfterPay and very soon, ZipPay and Laybuy.
How can I track my order?
You will receive an order confirmation once your order has been successfully sent via email. You may then check the status of your order at anytime by logging on to the relevant postage website (Australia Post) and tracking your order with your tracking number.
When will my order be shipped?
Orders placed Monday-Friday before 2.00PM EST will be processed and dispatched the same day (excluding public holidays).
What are the shipping costs?
We offer free shipping in Australia for all orders over $75
Flat rate regular shipping for orders under $75 at $10
Flat rate express shipping at $15
Flat rate International shipping at $20.00
What happens if I receive a product I never ordered?
Firstly, we are super embarrassed so sorry! Please do not stress though, we will get this sorted for you ASAP. Please be sure to notify us of this as soon as you notice you have the incorrect product and we will work our backsides off to get it sorted. You can do this by phone an email to hello@foxandfrank.com.au.
We appreciate your patience and understanding when this does occur and we will ensure we do everything in our power to get this resolved as quickly as possible.
What happens if I am missing a product in my order?
Firstly-we are so sorry, this very rarely happens. But never fear. As soon as you notice you are missing an item, please notify us immediately by phoning us on (07) 49 417 648 or emailing hello@foxandfrank.com.au.
Once we have the information and can confirm it was missing, we will then organise to ship your missing item asap. Thanks for understanding, we are all humans and at times we make mistakes but we will get it sorted for you.
Thank You For Support A Small Business
We can not thank you enough for your support! We are a small regional buisness in Moranbah, Central Queensland, that is all about spreading the love of clothing and accessories across the country. We offer free shipping, easy returns and wonderful service. Need a hand? Please reach out to us via phone, email or chat!
